NIBCO Literature Fulfillment

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Frequently Asked Questions

How do I search for an item? How do I place an order? How do I add items to my cart? How do I remove items from my cart? Why can't I add certain items to my cart? Why do I have to login? What is the Address Book? What is the Your Cart?	What is Order History? Can I track the package? Is it safe to use my credit card? What is your privacy policy? What are my payment options? What are my shipping options? When can I expect to receive my literature order? How do I contact NIBCO.com?

Questions and Answers

Question:	How do I search for an item?
Answer:	To search for an item, use the search box located at the top left of your screen. This search box can be accessed from any screen. To perform a search, simply type an item number, stock number or key word for the product you are looking for. For example, if you are looking for a bronze ball valve, you would enter bronze, ball or bronze ball in the search box. After you have entered the search words, click on the "Go" box, and your search results will be displayed. return to top

Question:	How do I place an order?
Answer:	Select the products desired: On the left side of all pages there is a blue menu that has a list of all the available product categories and media types. Click on a category or media type to view all products available under that category or media type. To order an item in hard copy, simply click the "Add " icon. This automatically adds that item to your shopping cart. To download an item, simply click on the PDF or Excel icon, which is located next to the item you are viewing. If you are downloading an Excel file you will be prompted with a save or open dialog box. If you do not wish to save the file on your computer, simply choose "open". Otherwise, select "save" and you will be prompted to select a file name and the location that you want the file saved to. After you have selected these, click "save" and the file will be downloaded onto your computer. You can also select items by using the search field in the upper left corner of the page. Type in the keywords or a description of the product you are trying to locate, and click "GO". Select the product you want to order by clicking "Add". This will add that item to your cart. To order more than one of any item, simply change the quantity in Your Cart, and click "Update Cart". If you would like to duplicate a past order, simply click on "Order History", select that order and click "Reorder". This will put the same order into your current shopping cart. It can be submitted as is, or changed as needed. Select a shipping method (and billing information if applicable): You will select your shipping method when you are ready to checkout with all your items. Start at the Your Cart page. Select your method of shipping from the drop down menu (regular Ground UPS is free of charge, you will be charged for any other type of shipment method). If you have choosen free UPS ground, then skip to the next section, "Submit your Order". If you selected priority shipping, select your carrier and shipping method from the drop down menu and click "Continue" (all international orders are shipped via DHL). This will take you to your billing information. Select the type of credit card from the drop down menu and enter the credit card number, expiration, and name on the card. Then select the billing address associated with that credit card and click "Continue". Submit your order: Once you have selected your shipping address, and billing address, you will see an overview of your order. If any information is not correct, you are able to go into that section and change it by clicking on the "Change" button. When you are finished reviewing and all information is correct, click on the "Place Order" button on the bottom right of your screen. You will then see a screen that confirms your order had been submitted. You will receive a confirmation email for your records. return to top

Question:	How do I add items to my cart?
Answer:	To add items to your cart, simply click on the "Add" button next to an item, and this will add the item to your shopping cart. To add additional items to your cart, click on the "Continue Shopping" link in the lower left corner of the "Your Cart" page and you will be taken back to the last product category you viewed. Select another category to view, or select another item and it will be added to your cart. If you want to order more than one item in your cart, enter a different quantity for that item and click "Update Cart". return to top

Question:	How do I remove items from my cart?
Answer:	To remove items from your cart, simply enter "0" as the quantity and click "Update Cart". This will remove that item from your cart. return to top

Question:	Why can't I add certain items to my cart?
Answer:	Some items are not available in a hard copy version, but as a download only. These items for download only do not display the "Add" icon. To download an item, simply click on the PDF or Excel icon shown next to the item number. If you are downloading an Excel file you will be prompted with a save or open dialog box. If you do not wish to save the file on your computer, simply choose "open". Otherwise, select "save" and you will be prompted to select a file name and the location that you want the file saved. After you have selected these, click "save" and the file will be downloaded onto your computer. If you are downloading a PDF, you will not be prompted, and the file will open automatically in Acrobat Reader. return to top

Question:	Why do I have to login?
Answer:	Login is required to access your order history, account information, address book and shopping cart. In order to ensure privacy, you must login to access this information. return to top

Question:	What is the Address Book?
Answer:	Your address book contains all of the ship-to and billing addresses for the literature products that you order. You can access this page by clicking on "Your Account" on the lower left of any page. Click on "Go" for" manage your address book". The name of each saved address will appear in the scroll down menu on the Address Book page. Your contact information, Default Shipping, and Default Billing addresses are the first entries displayed in this menu. You will pick the ship-to and billing address from this list of names for all orders. To add a ship-to or billing address click on the "Add New Address" button. Complete all of the required fields and click the "Save" button. To modify an entry, simply select it from the scroll down menu and click on "Edit". Change the appropriate fields and hit the "Save" button. Or, you can delete the entry by clicking the "Delete" button. return to top

Question:	What is Your Cart?
Answer:	This is your current order. All of the products that you have chosen as well as quantities are displayed on this page. This is also the beginning page for the checkout process. return to top

Question:	What is Order History?
Answer:	Order History is a record of current and fulfilled orders. This option allows you to view details, such as when your order shipped, what items were shipped, where the order was shipped, and order tracking information. The Order History page can be accessed anytime by going to the lower right hand of your screen and clicking on "Order History". return to top

Question:	Can I track the package?
Answer:	Yes. Login to "Order History" and click on the order you want to track. Click on "View Details", and you will receive a detailed account of what was shipped, how it was shipped and when it was shipped. return to top

Question:	Is it safe to use my credit card?
Answer:	Yes. We have security measures in place to protect against the loss, misuse and alteration of the information you provide. When you place an order or give us personal information, such as name, address, telephone numbers, or credit card, you are automatically on our secure server. Our secure server software encrypts the information you input before it is sent to us to protect your data against unauthorized access. return to top

Question:	What is your privacy policy?
Answer:	At NIBCO.com we are committed to respecting and protecting your privacy. We believe that our site should be a safe environment for anyone who visits and purchases. As a seller of information-related products, we are also committed to providing you the best possible online service and experience as well as the best products. For full details on our Privacy Policy, click here. return to top

Question:	What are my payment options?
Answer:	NIBCO.com accepts Visa and MasterCard. While placing your order, you'll be prompted to enter your credit card type, expiration date, and your name as it appears on the card. return to top

Question:	What are my shipping options?
Answer:	We ship our products around the world, using a variety of shipping options and delivery methods. We offer three major carriers; UPS, FedEx, and DHL. All domestic orders are eligible for free ground shipping, but depending on the urgency of your order, you also have these pay options available: Next Day Air Early AM (By 8:30 AM) Next Day Air (By 10:30 AM) Next Day Air Saturday Delivery 2nd Day Air 3 Day Select All international orders are sent via DHL, unless you wish to pay for a different carrier. return to top

Question:	When can I expect to receive my literature order?
Answer:	Your literature will usually ship within 48 hours of placing the order. Unless specified, all orders (with the exception of international) are shipped via UPS Ground and typically arrive in 3 - 7 business days. If you need your order sooner, please select one of our express shipping options (express is billed to customer). International DHL shipments may take up to 3-5 days to receive. return to top

Question:	How do I contact NIBCO.com?
Answer:	Our customer service representatives are available between 7:30 a.m. and 6:00 p.m. (CST). For additional assistance with your domestic order, please contact us by: Phone: 800.234.0227 Fax: 800.234.0557 Email: CSweb@nibco.com For additional assistance with your international order, please contact us by: Phone: +1/574.295.3221 Fax: +1/574.295.3455 Email: sponsellerl@nibco.com return to top