• Customer Service Representative


    Location: Indiana – Elkhart

    Job Type: Hourly

    Job Category: Customer Service

    Education: High School diploma required. College degree preferred.

    Salary Level: Hourly Level 47

    Reports to: Team Lead Supervisor, Customer Service

    Department: Customer Service

    Experience: Two years prior customer service experience required.

     


    Job Description

     This position is directly responsible for providing exceptional customer service to NIBCO’s customers. 

     

    RESPONSIBILITIES:

    • Act as the first focal point for the external customer and sales in providing prompt, professional and courteous phone service. Edit orders for accurate entry and resolve customer concerns regarding processing orders, and billing.
    • Work closely within a team to provide excellent customer coverage and service for this specific customer group.
    • Analyze various correspondence including orders, discrepancy reports, claims and sales information.
    • Work closely with NIBCO plants and distribution centers to proactively expedite customer open orders.
    • Establish and maintain a high level of product and technical knowledge to effectively meet customer service expectations.
    • Read and interpret product specifications in NIBCO catalogs.
    • Calculate appropriate discount multipliers/net prices.
    • Prepare written correspondence to external and internal customers.
    • Provide support on special projects as required.

    EXPERIENCE REQUIRED: Two years prior customer service experience required.

    EDUCATION REQUIREMENTS: High School diploma required. College degree preferred.

    SKILLS REQUIRED:

     The ability to maintain high energy and a positive attitude in a fast-paced environment is imperative.  Candidates must be able to organize and set priorities; adapt to constant changes and updates involving customer service practices and procedures; have the ability to maintain strong working relationships with customers, teammates, and all facets of NIBCO.  Take the initiative to solve problems and meet goals with professionalism.  Excellent verbal communication and phone etiquette skills are required.  Candidates must be able to compose business correspondence and have strong grammar skills.

    COMPETENCIES:

    • Attention to Detail
    • Customer Focus
    • Initiative
    • Problem Solving
    • Teamwork



    Contact

    NIBCO INC.

    1516 Middlebury Street

    Elkhart, IN 46516

    ATTN: Human Resources

    PH: 574.295.3000

    FAX: 574.295.3246